How do I sign up for SmartHub?
Access SmartHub via computer at sctelcom.smarthub.coop or download the app, SmartHub, for free.
What is the difference between the Mobile App and the Web Version of SmartHub?
The Mobile App is a native application that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the App and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, and set up recurring payments.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Is my phone or tablet supported?
SmartHub is supported on the following platforms:
- IOS 3.1 and above (iPhone and/or iPad)
- Android 2.1 and above (Smartphones or tablets)
Is the App secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
How do I get the App for my phone?
Simply look for the app name in the Apple Store® or in the Android® Market.
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.
Do I have to buy the App?
No. SmartHub is free to download and install.
How current is the account information I see in the App or on the Web?
The information you see in the App and in the Web is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
You must log into the Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.