Privacy Policy

Protecting Your Private Information

Protecting your private information is our priority. This Statement of Privacy applies to www.sctelcom.net and South Central Telephone Association, Inc. (“SCTA”) and its affiliates, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to South Central Telephone Association, Inc. include www.sctelcom.net, SCTA and South Central Wireless d/b/a SCTelcom, and the SCTelcom mobile applications SCT WiFiConnect and CommandWorx. The SCTelcom website is a business site. By using the SCTelcom website, SCT WiFiConnect, or CommandWorx, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our website or app, SCTELCOM may collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• E-mail Address
• Phone Number

If you purchase SCTELCOM’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

SCTELCOM may also collect anonymous demographic information, which is not unique to you, such as your:

• Age
• Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Image Collection

To better facilitate the on-boarding of devices, specifically within the SCT WiFiConnect app and CommandWorx, SCTELCOM implements the use of a QR code scanner. The scanner uses the mobile device’s camera to take and upload a photo of the QR code on the device being added to the user’s devices. This image is used to identify and connect with the device the user is trying to add to SCT WiFiConnect and/or CommandWorx. If a user wishes not to use the QR scanner, alternative methods of adding the device are available.

Use of Personal Information

SCTELCOM collects and uses your personal information to operate its website(s) or mobile application(s) and deliver the services you have requested.

SCTELCOM may also use your personally identifiable information to inform you of other products or services available from SCTELCOM and its affiliates.

Sharing Information with Third Parties

SCTELCOM does not sell, rent or lease its customer lists to third parties.

SCTELCOM may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to SCTELCOM, and they are required to maintain the confidentiality of your information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SCTELCOM may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SCTELCOM or the site; (b) protect and defend the rights or property of SCTELCOM; and/or (c) act under exigent circumstances to protect the personal safety of users of SCTELCOM, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by SCTELCOM. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SCTELCOM website or service.

Use of Cookies

The SCTELCOM website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SCTELCOM pages, or register with SCTELCOM site or services, a cookie helps SCTELCOM to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SCTELCOM website, the information you previously provided can be retrieved, so you can easily use the SCTELCOM features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the SCTELCOM services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of Your Personal Information

SCTELCOM secures your personal information from unauthorized access, use, or disclosure. SCTELCOM uses the following method on the website for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the SCTelcom website cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; 
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 

Managing Your Information

You can request SCTelcom delete your SCT WiFiConnect or SCT VoiceConnect account by contacting us at 877-723-6875 and asking to have your account deleted. After asking to delete your account, SCTelcom will remove your account and you will lose access to both applications. SCTelcom will delete the account(s) along with associated emails of the account(s).

Children Under Thirteen

SCTELCOM does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use the SCTelcom website, SCT WiFiConnect and CommandWorx .

E-mail Communications

From time to time, SCTELCOM may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from SCTELCOM, you may opt out of such communications by notifying SCTelcom in writing, with notice to the address or e-mail address provided in the “Contact information” section, below.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted. 

Changes to this Statement

SCTELCOM reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site, SCT WiFiConnect, CommandWorx and/or Services available through either after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

SCTELCOM welcomes your questions or comments regarding this Statement of Privacy. If you believe that SCTELCOM has not adhered to this Statement, please contact SCTELCOM at:

South Central Telephone Association, Inc.

215 S. Iliff
PO Box B
Medicine Lodge, Kansas 67104

Email Address:
marketing@sctelcom.com

Telephone number:
877.723.6875 or 620.930.1000

Effective as of May 20, 2021