Careers
We look for people who like to connect
Why SCTelcom
For SCTelcom, our network of people is just as important as our network of cables. We’re like people who enjoy leading by example, who enjoy bringing community members together, and who understand that the closer we are to one another, the more enriched our lives become. We’re looking for people who want to forge deep connections.
Current Openings
Customer Experience Specialist (Floater)
Position Summary
This is a hands-on, full-time position with day-to-day duties that include handling basic customer services to technical questions about our products and equipment, addressing billing issues, promoting, and selling new products and services, and creating conversations that place our customers at the center of our business. This position supports customers by providing helpful information and answering questions to improve the customer experience. The individual that is ultimately hired will be the official ‘floating’ Customer Experience Specialist. Once hired, the individual will declare their ‘home office’ (either Medicine Lodge, KS., or Kiowa, KS., or Anthony, KS.) and thus if called upon to cover in either of the other two locations. Mileage would be paid at the state mileage rate.
Essential Duties and Major Responsibilities
- Interacts with customers seeking to establish telephone and/or internet service via phone, online and walk ins.
- Accurately enters the appropriate service order or trouble ticket report and assist and resolve customer complaints.
- Provides Tier 1 Customer Support:
- Troubleshoot internet and telephone issues and provide solutions to the customer utilizing the resources provided.
- Troubleshoot technical problems related to equipment inside the customer’s home.
- Adapts to current technology needs and best practices by attending trainings and participating in monthly CSR meeting.
- Performs outbound customer service calls to market SCTelcom’s products and services to improve the customer experience.
- Answers billing inquiries.
- Assist with other duties as assigned.
Education
- High school diploma or equivalent is required.
Experience
- 1+ years of demonstrated customer service experience is preferred.
- 1+ years of experience in Telcom or similar regulated service industry is preferred.
Specialized Skills
- Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
- Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Ability to work independently but seeks leadership support when necessary.
- Must have a valid driver’s license with a clean driving record.
For job applications, please stop by the office at 215 S Iliff, Medicine Lodge, KS or contact our office at (877) 723-6875. Application or resumes can be emailed to Mike Sanders, Human Resources Manager, at msanders@sctelcom.com. Online application can be found at Customer Experience Specialist (Floater) – SCTelcom – Career Page (applytojob.com)
Customer Billing Representative
Position Summary
This is a hands-on, part-time position with day-to-day duties that include supporting order management and customer billing. Each day this position supports customer account set up for billing in compliance with contract terms and conditions for accuracy and processing orders quickly and precisely. This role also regularly interfaces with multiple operational groups across the business unit and outside clients to obtain and secure accurate data for billing and customer service requests. Position will be based in the SCTelcom corporate office located in Medicine Lodge, Kansas. Part-time employees are eligible for some of the company benefits and are subject to the terms, conditions, and limitations of each benefits program. Pay rate will depend on experience and educational background.
Essential Duties and Major Responsibilities
- Process monthly billing, late notices, and usage.
- Verify daily customer E911 set-up is accurate and timely.
- Prepare and submit for payment customer accounts payables, to include, but not exclusive of other regulatory accounts payables: USAC, KUSF, OUSF, federal, state, and city taxes.
- File for reimbursement from USAC for Lifeline, ACP, RHC and School/Library Program.
- Prepare and process internal reports.
- Communicate billing details to high-level customer representatives.
- Process CABS billing information as received from 3rd party vendor.
- Other duties as assigned.
Education
- High school diploma or equivalent is required.
- Associate degree in business administration or related field is preferred.
Experience
- 1+ years of computer billing experience is preferred.
- 1+ years of prior cash management experience desired.
Specialized Skills
- Ability to function independently and efficiently in carrying out assigned tasks.
- Highly organized, detail-oriented, and driven with a strong work ethic and demonstrated teamwork skills.
- Ability to multitask and work effectively in a dynamic environment while promptly delivering timely and accurate work product.
- Works with moderate supervision/guidance.
- Is accountable for individual results and impact on the team.
Supervisory Expectations
This job has no supervisory responsibilities. For job applications, please stop by the office at 215 S Iliff, Medicine Lodge, KS or contact our office at (877) 723-6875. Application or resumes can be emailed to Mike Sanders, Human Resources Manager, at msanders@sctelcom.com. Online application can be found at https://sctelcom.applytojob.com/apply/7HdJ73lZvo/Customer-Billing.
High School Internships
We love our local high school students. Many of the students who have interned with us have gone on to have successful careers with SCTelcom. If you are in high school and would like to explore this opportunity to become part of the SCTelcom family, please reach out to us. We’d love to connect with you.
